Services
Engineering services for production AI
We deliver scoped engagements — not open-ended staff augmentation dressed up as innovation. Each service line below maps to a typical pilot or phase-one build, with clear deliverables and exit criteria.
AI assistants & copilots
Embedded assistants that sit inside the tools your staff already use: browser extensions, Slack bots, Teams apps or custom web panels wired to your identity provider. We implement retrieval over approved document sets, guardrails for tone and compliance, and escalation to human operators when confidence scores drop below threshold.
Typical outcomes include faster ticket triage, draft generation for regulated correspondence and self-serve lookup for internal policy questions — always with audit logs suitable for privacy review under PIPEDA.
Retrieval & knowledge systems
When answers must cite source material — contracts, SOPs, engineering specs, municipal bylaws — a plain chatbot is not enough. We design chunking strategies, hybrid search, metadata filters and re-ranking pipelines tuned to your corpus, plus evaluation harnesses so you can measure accuracy before go-live.
Data stays in your cloud tenancy unless you explicitly choose otherwise. We document retention, deletion and access controls for BC PIPA and PIPEDA compliance reviews.
Autonomous agents & workflow automation
Agents that take bounded actions: parse inbound email, classify intent, create records in ServiceNow or Salesforce, schedule follow-ups and notify owners. We use deterministic checkpoints — human approval gates, dry-run modes and circuit breakers — so automation never outruns policy.
Integrations are built with maintainable connectors and idempotent job design. Failed steps retry with backoff; poison messages land in a dead-letter queue your ops team can inspect.
MLOps, observability & retainers
Shipping is half the job. We set up tracing, cost dashboards, prompt/version registries and regression tests triggered on model or data changes. Optional retainers cover prompt tuning, index refreshes, incident response and quarterly architecture reviews.
Discovery sprints start at a fixed fee; build phases are quoted after discovery. We provide written statements of work with milestone billing — no surprise scope creep without a change order.